Last updated: October 3, 2026
At Brole (referred to as “we”, “us”, or “our”), accessible from www.brole.online, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use, disclose, and protect that information, and your rights regarding your personal data.
By accessing or using our website, purchasing our products, or interacting with our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide better services to our customers. The categories of personal information we may collect include:
- Contact and Account Information: Your name, shipping address, billing address, phone number, and email address.
- Order and Payment Details: Payment transactions are processed securely through PayPal, including PayPal’s credit and debit card payment services. We do not store your complete credit card numbers or financial credentials on our servers.
- Device and Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, referral URLs, and other browsing behavior collected automatically when you visit our store.
- Communications: Any inquiries, customer service requests, or feedback you submit to us directly.
2. Cookies and Tracking Technologies (Including Meta Pixel)
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and optimize marketing efforts:
- Essential Cookies: Necessary for the basic functionality of the online store (e.g., maintaining your shopping cart and secure checkout).
- Analytics & Marketing Cookies: We use third-party analytics and advertising tools, including Meta Pixel (Facebook Pixel) . These technologies help us measure the effectiveness of our advertising, deliver relevant advertisements to you across the web, and understand how visitors interact with our website.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features and functionality of our website.
3. How We Use Your Information
We use the collected information for the following business purposes:
- Fulfilling Orders: Processing transactions, arranging shipping and logistics, sending order confirmations, tracking details, and handling returns or exchanges.
- Customer Support: Responding to your questions, troubleshooting issues, and providing timely service.
- Marketing & Promotions: Sending promotional updates, special offers, and personalized marketing communications (only if you have opted in). You can opt out at any time by clicking the “Unsubscribe” link in any email.
- Fraud Prevention & Security: Detecting, preventing, and addressing fraudulent transactions or security threats.
- Legal Compliance: Complying with applicable laws, regulations, and legal obligations.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We only share information with trusted third parties strictly necessary to operate our business:
- Service Providers & Logistics Partners: Third-party fulfillment and logistics providers, such as YunExpress and Yanwen Express, as well as the local postal and delivery carriers in your country, and email service providers.
- Payment Processors: PayPal (including PayPal card payment processing)
- Advertising and Analytics Partners: Platforms such as Meta and Google to track ad performance and show relevant ads based on your consent.
- Legal Requirements: When required by law, subpoena, or to protect the rights, property, and safety of Brole, our users, or the public.
5. Data Security and Retention
We implement industry-standard technical and organizational security measures (including SSL encryption) to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, satisfy legal, tax, or accounting requirements, and resolve disputes.
6. Your Privacy Rights
Depending on your jurisdiction (such as the European Economic Area under GDPR, the United Kingdom, or California under CCPA/CPRA), you may have the following rights:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request the erasure of your personal data (“Right to be Forgotten”).
- Right to Opt-Out: Opt-out of marketing communications or targeted advertising.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the details provided below.
7. Children’s Privacy
Our website and products are not intended for children under the age of 13 (or under 16 in the European Union). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to remove such data.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational, legal, or regulatory practices. Any updates will be posted on this page with an updated “Last updated” date. We encourage you to review this policy regularly.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
- Store Name: Brole
- Company Name: Dongguan Dongcheng Diaohai E-commerce Studio
- Email: support@brole.online
- Address: No. 29 Wusong Road, Dongcheng Subdistrict, Dongguan, Guangdong, China 523112
- Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
- Phone Number:+86 15972730192